Shipment Policy
Order Processing Time
- All orders are processed within 1-3 business days after payment is confirmed. Orders placed after 5 PM or on weekends/holidays will be processed on the next business day.
- In case of delays due to high order volumes or unforeseen circumstances, we will notify you via email or phone.
Shipping Charges
- Shipping charges, if applicable, are calculated during checkout and will depend on your location and the size/weight of the product.
- Free shipping is available.
Delivery Time
- Estimated delivery timeframes depend on your location:
- Domestic Orders: Typically delivered within 3-7 business days.
- International Orders: Typically delivered within 7-21 business days.
- Delays may occur due to customs clearance, natural disasters, or other uncontrollable factors.
Order Tracking
- Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your shipment in real-time.
Address Accuracy
- Please ensure your shipping address is accurate and complete. We are not responsible for orders lost or delayed due to incorrect or incomplete address information provided during checkout.
Undeliverable Packages
- If an order is returned to us due to an incorrect address, unavailability, or failure to collect, we will notify you. You may choose to reschedule delivery, subject to additional shipping charges.
Damaged or Missing Items
- If your package arrives damaged, please contact us within 48 hours of delivery with photos of the damaged packaging and product. We will assist you with a replacement or refund.
- For missing items in the shipment, please contact us immediately.
Customs and Duties (For International Orders)
- Buyers are responsible for any customs duties, taxes, or other fees imposed by the destination country. Please check your local regulations before placing an order.
Support
- If you have any questions or concerns about shipping, contact us at info.shabdproduction@gmail.com or call us at +91 88402 31884. We’re happy to assist!